Terms and Conditions

Version: 10 September 2025

Applies to: Airport transfers, day trips/excursions, and all pre‑booked taxi/private hire journeys provided by Go Travel Services Ltd ("we", "us", "our").

Registered office: St Marys House, Netherhampton, Salisbury, SP2 8PU

Company number: 16569560

Operator license: Wiltshire Council

How to use this document

Each clause has two parts: The Term (the rule) and Plain‑English Explanation (what it means for you). This is designed to be clear and fair. Keep a copy for your records.

1) Definitions

The Term

  • "Booking": a request for transport that we accept and confirm.
  • "Consumer": an individual using our service wholly or mainly outside their trade/profession.
  • "Driver": a licensed private‑hire or hackney carriage driver engaged by us to perform your journey.
  • "PHV/Taxi Vehicle": a vehicle licensed for private hire or taxi work by the relevant authority.
  • "Pick‑up Time": the time agreed for collection.
  • "Waiting Time": time a driver waits beyond any free grace period.
  • "No‑Show": when you (or your passenger) fail to arrive at the agreed pick‑up point within the no‑show window.
  • "Day Trip": a same‑day outward and return booking, including multi‑stop itineraries.
  • "Meet & Greet": airport collection with driver meeting inside arrivals with a name board.
  • "Extra Charges": add‑ons such as tolls, parking, airport fees, ULEZ/congestion charges, additional drops, waiting time, out‑of‑hours or cleaning fees.

Plain‑English Explanation

These short definitions keep things precise so prices and responsibilities are clear.

2) Making a Booking

The Term

  • Bookings may be made by phone, website, or email. A contract is formed only when we issue a booking Confirmation (by SMS/email).
  • You are responsible for the accuracy of all details (date, times, addresses, passenger count, luggage, child seats, special assistance).
  • For airport transfers, provide correct flight number and originating airport.
  • We may refuse a booking if we reasonably believe we cannot deliver it safely, legally or on time.
  • If the passenger is under 18, an adult must make the booking and accept these terms.

Plain‑English Explanation

Your booking is firm when we confirm it. Please double‑check details—especially flights—so we dispatch the right vehicle on time.

3) Pricing & What's Included

The Term

  • Quotes are based on the information you give us (vehicle size, route, times). Fixed‑price quotes cover the direct route at standard hours.
  • Prices exclude Extra Charges unless stated. These may include: airport car park fees, drop‑off/ collection fees, tolls, ferry/bridge charges, London Congestion/ULEZ, additional stops, and Waiting Time beyond the free grace period.
  • If your details change (e.g., extra passengers/luggage, different addresses, significant delay), the price may be updated before or after travel.
  • Business accounts may have separate tariffs.

Plain‑English Explanation

Your quote covers the planned journey. Government/airport fees, extra stops or delays aren't in the base price unless we say so.

4) Payments & Security

The Term

  • We accept major cards and cash and, for approved accounts, monthly invoicing.
  • Pre‑payment may be required for certain jobs (airport Meet & Greet, long‑distance/day trips).
  • If a card is used to secure a booking, you authorize applicable fare, Extra Charges and reasonable cleaning/repair costs (see Clause 11).
  • Fraud checks: we may cancel/refund any booking that fails verification.

Plain‑English Explanation

You can pay by card or approved account. We sometimes pre‑charge or take a deposit. We use standard fraud‑prevention checks.

5) Changes, Delays & Cancellations

The Term

  • Your changes. Small changes are subject to availability and may affect the price.
  • Your cancellation.
    • Pre‑booked transfers & day trips (specific date/time): cancel more than 24 hours before Pick‑up Time for a full refund; cancel less than 8 hours and the deposit is chargeable (we'll refund any parking/tolls we do not incur).
    • On‑the‑day cancellations after dispatch, or No‑Shows, are chargeable in full.
  • Our changes/cancellations. We may reallocate vehicles/drivers or cancel/refund where we cannot fulfil a booking for reasons beyond our control (see Clause 14).
  • Statutory rights. Consumer rights under UK law remain unaffected.

Plain‑English Explanation

You can cancel free up to 24 hours before pick‑up. Late cancellations or no‑shows are charged because a driver and vehicle have been reserved for you.

6) Airport Transfers: Monitoring & Waiting

The Term

  • We monitor flights using the details you provide and adjust the driver's arrival for actual landing time where practicable.
  • Grace period from actual landing is 60 minutes free waiting.
  • After the grace period, Waiting Time and car‑park charges apply at published rates.
  • If your flight is diverted or cancelled, tell us as soon as possible; we'll rebook subject to availability and revised pricing.

Plain‑English Explanation

We track flights and include a generous free wait. If baggage or border control takes longer, we charge standard waiting and parking after the free window.

24) Contact Details

Go Travel Services Ltd

Registered office: St Marys House, Netherhampton, Salisbury, Wiltshire, SP2 8PU

Customer Service:office@gotravelservices.co.uk

Tel: 07832303515

Emergency (journey in progress only):07832303515

At‑a‑Glance Schedule of Common Extra Charges (Guide)

  • Waiting time (after free period): £10 for every 30 minutes started
  • Airport parking at cost, after free period (receipt provided)
  • Additional stops/out‑of‑route mileage: quoted before proceeding
  • Cleaning (minor spill): from £20 | Sickness: from £100

This document contains all 24 sections of the Terms and Conditions. For the complete terms including all clauses (7-23), please contact us for the full document.