Privacy Policy

Version: 10 September 2025

Applies to: All services provided by Go Travel Services LTD ("we", "us", "our").

This Privacy Notice explains how we collect, use, store and protect your personal data when you book or use our taxi, airport transfer, and day-trip services. It also explains your rights under UK data protection law.

Registered office: St Marys House, Netherhampton, Salisbury, SP2 8PU

Email:office@gotravelservices.co.uk

Phone: 07832303515

How to use this document

Each clause has two parts: The Term (the rule) and Plain‑English Explanation (what it means for you). This is designed to be clear and fair. Keep a copy for your records.

1) Who We Are

The Term

We are Go Travel Services LTD, a licensed private hire operator. We act as the data controller for the personal data we collect about you in connection with our services.

Plain‑English Explanation

We're the company responsible for looking after your personal information when you use our transport services.

2) Data We Collect

The Term

We may collect:

  • Contact details (name, phone number, email, address)
  • Booking details (pickup/drop-off addresses, flight numbers, dates/times, luggage/vehicle requirements)
  • Payment details (card type, partial card info processed securely via our payment provider – we never store full card numbers)
  • Communication records (emails, SMS, calls)
  • Account information if you register with us
  • Special requirements (mobility assistance, child seats, assistance dogs) where relevant
  • CCTV footage in vehicles if required by local authority licensing

Plain‑English Explanation

We only collect the info we need to get you from A to B safely, take payment, and meet legal duties. We don't keep unnecessary details.

3) How We Use Your Data

The Term

We use your data to:

  • Confirm and manage bookings
  • Dispatch drivers and vehicles
  • Take payments and issue receipts
  • Monitor flights for airport transfers
  • Provide customer service and handle complaints
  • Meet legal and licensing obligations
  • Improve our services (e.g. analyzing trends, reviewing feedback)
  • Send marketing (only if you opted in)

Plain‑English Explanation

We use your data mainly to deliver your journey and comply with the law. We'll only send marketing if you've said yes.

4) Legal Bases for Processing

The Term

Our processing is lawful because it is necessary for:

  • Performing the transport contract with you
  • Meeting legal obligations (e.g. licensing, tax, safety)
  • Our legitimate interests (running and improving our business)
  • Your consent (for marketing or special category data)

Plain‑English Explanation

We only use your data where the law allows: to deliver the service, obey the rules, run our business, or if you've consented.

5) Sharing Your Data

The Term

We may share your data with:

  • Licensed drivers and subcontracted operators (to deliver your journey)
  • Payment service providers (for secure transactions)
  • Regulators or licensing authorities (if legally required)
  • IT/hosting providers who support our systems
  • Law enforcement (if required by law)

We never sell your data to third parties.

Plain‑English Explanation

We only share your info when it's needed to run the service or when the law says we must. We never sell it.

6) Retention of Data

The Term

We keep your personal data for as long as necessary:

  • Bookings and receipts: up to 6 years (for tax/licensing compliance)
  • Customer service records: up to 2 years
  • Marketing data: until you withdraw consent
  • CCTV footage: as per local licensing rules (often 28–31 days)

Plain‑English Explanation

We keep info only as long as we need to for business or legal reasons, then delete or anonymize it.

7) Your Rights

The Term

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion (where legally possible)
  • Restrict or object to certain processing
  • Withdraw consent (for marketing or optional data)
  • Lodge a complaint with the UK Information Commissioner's Office (ICO)

Plain‑English Explanation

You're in control of your data. Ask us what we hold, fix it if wrong, or ask us to delete it if possible. You can also complain to the ICO.

8) Security

The Term

We use appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, or disclosure.

Plain‑English Explanation

We take data security seriously and use industry-standard protections to keep your info safe.

9) International Transfers

The Term

We generally keep your data within the UK/EEA. If data is transferred outside this area, we will ensure safeguards are in place (such as UK adequacy regulations or approved contracts).

Plain‑English Explanation

If your data leaves the UK/Europe, we make sure it's still protected.

10) Cookies & Tracking

The Term

Our website uses cookies (small text files stored on your device) and similar technologies. We use:

  • Essential cookies: needed for security and booking functions.
  • Analytics cookies: to understand how visitors use our site.
  • Functional cookies: to remember preferences (like language).
  • Marketing cookies: only if you consent, to show relevant offers.

You can manage cookies via our website banner or through your browser settings. Non-essential cookies are only used with your consent.

Plain‑English Explanation

We use cookies to make the site work, keep bookings safe, and improve the service. Only essential cookies are always on; others are optional.

11) Contact Us

The Term

If you have any questions about this Privacy Notice or how we handle your data:

Go Travel Services LTD

Registered office: St Marys House Netherhampton, Salisbury SP2 8PU

Email:office@gotravelservices.co.uk

Phone:07832303515

You can also contact the Information Commissioner's Office (ICO) via www.ico.org.uk.

Plain‑English Explanation

If you're worried about your data, talk to us first. If you're not happy, the ICO can help.